Shipping and Returns

Domestic:

All domestic orders are delivered via Australia Post and are at a flat rate of $10 for standard shipping and $20 for express shipping. Standard shipping 2 to 8 business days. Express shipping 1 to 4 business days.

Receive free standard shipping on domestic orders over $150 calculated at checkout. You must be an Australian customer.

Please note: delivery times shown are from date of dispatch.

International Shipping:
We currently do not offer international shipping to countries outside of Australia.

 

Return and Refund Policy 

Last updated: May 12, 2022 

Thank you for shopping at Ability Inclusive Resources. 

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.  

The following terms are applicable for any products that you purchased with us. 

Definitions 

For the purposes of this Return and Refund Policy: 

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ability Inclusive Resources. 
  • Goods refer to the items offered for sale on the Service. 
  • Orders mean a request by you to purchase goods from us. 
  • Service refers to the Website. 
  • Website refers to Ability Inclusive Resources, accessible from http://abilityinclusiveresources.com/ 
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

Your Order Cancellation Rights 

Standard Products 

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. 

The deadline for cancelling an Order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. 

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by: 

We will reimburse You no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. 

Customised Products 

Products that have been customised for you are not eligible for returns or refunds. If you have a question about your customised product, please contact us info@abilityinclusiveresources.com 

Conditions for Returns 

In order for the Goods to be eligible for return, please make sure that: 

  • The Goods were purchased in the last 7 days 
  • The Goods are in the original packaging 
  • The Goods are a STANDARD product 

The following Goods cannot be returned: 

  • The supply of Goods made to Your customisation, specifications or clearly personalized. 
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or damaged. 
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 

Only regular priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. 

Returning Goods 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: 

3 Mersey street, 
Bundoora, 
VIC 3083 
AUS 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Shipping costs are not included in the refund and will be purchased at your expense. 

Contact Us 

If you have any questions about our Returns and Refunds Policy, please contact us: